Refund policy
You have 14 days from the day your order arrives to return or exchange any product.
Conditions
- The product is unused, unwashed and in its original packaging.
How to start a return or exchange
- Message us on WhatsApp at 01121064565 with your order number.
- Tell us whether you want an exchange (another product) or a refund.
- We arrange pickup from your address within 3 working days.
Faulty or wrong item
If your product arrives damaged, faulty or not what you ordered, tell us within 14 days of delivery. We cover all shipping costs and replace it or refund you in full.
Shipping costs
- Faulty or wrong item: Yento pays.
- Change of mind: the customer pays the return shipping fee of 85 EGP.
Refunds
We refund within 14 days of receiving the returned product, using the original payment method. For cash on delivery orders we refund by bank transfer, mobile wallet or InstaPay, whichever you prefer.